At Lingerie Sale Shop, we want you to be completely satisfied with your purchase of our exquisite lingerie, costumes, and accessories. If you’re not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Items must be returned within 15 days of receiving your order
  • Products must be unused, unworn, and in their original condition with tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Bikinis (once the hygiene seal is removed)
  • Bras (if the hygiene tags have been removed)
  • Catsuits & BodyStockings (if tried on without protective underwear)
  • Babydolls (with removed hygiene tags)
  • Any items that show signs of wear, damage, or alteration

Return & Exchange Process

Follow these simple steps to return or exchange an item:

Step 1: Submit Your Request

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Lingerie Sale Shop Team,

I would like to request a [return/exchange] for my order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify reason – size issue, damaged item, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name and Size]]
Your Full Name: [Your Name]
Shipping Address: [Your Address]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Approval

We will respond to your email within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Once approved, package your items securely and ship to:

Lingerie Sale Shop Returns
2540 Norman Street
Los Angeles, US 90063

Please include your order number and return authorization information inside the package.

Step 4: Processing

Once we receive your return, we will inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeline

  • Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal Payments: 3-5 business days after we process your return

What’s Refunded

  • Full cost of returned items
  • Original shipping fees (if returning entire order)

What’s Not Refunded

  • Return shipping costs (customer responsibility)
  • Original shipping fees (if keeping part of your order)

Exchange Information

If you’re exchanging an item for a different size or product:

  • We’ll ship your new item once we receive and inspect your return
  • Exchanges are subject to product availability
  • If the exchanged item costs more, you’ll need to pay the difference
  • If the exchanged item costs less, we’ll refund the difference
  • Exchanged items ship with the same delivery options as original orders

International Returns

Since we ship globally (excluding some Asian countries and remote regions):

  • International customers are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: Within 2 business days

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Thank you for shopping with Lingerie Sale Shop. We’re committed to ensuring your intimate shopping experience is confident and satisfying, from selection to delivery and beyond.