FAQ

Product Information

What types of products do you offer?

We specialize in a wide variety of lingerie and costumes, including:

• Lingerie items like Babydolls, Bras, Corsets & Bustiers, and Bikinis.
• Costumes such as Angel and Devil Costumes, Animal Costumes, Circus Costumes, and Cop and Prisoner Costumes.
• Accessories like Bags & Packs, Belts, Boot Cuffs & Covers, and Costume Accessories.
• Seasonal items, e.g., CHRISTMAS collections, and Children Shoes.

Our products are designed for special occasions, everyday luxury, and role-play, catering to adults seeking stylish and sensual apparel.

Are your products available in different sizes?

Yes, we offer a range of sizes to fit various body types. Please check individual product pages for specific size charts and availability. If you’re unsure about sizing, contact our customer service for guidance.

Do you have sales or discounts?

Absolutely! We frequently run sales events, especially during peak seasons like Christmas. Keep an eye on our website or sign up for our newsletter to stay updated on the latest deals and promotions.

Ordering and Account

How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll need to provide your shipping details and select a payment method. No account is required, but creating one can make future orders faster.

What payment methods do you accept?

We accept various secure payment options, including:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are encrypted for your safety.

Can I modify or cancel my order after placing it?

Orders are processed quickly, so changes or cancellations may not be possible once submitted. If you need assistance, contact us immediately at [email protected], and we’ll do our best to help.

Shipping and Delivery

Where do you ship to?

We ship worldwide, except for some Asian countries and select remote regions due to shipping restrictions. If you’re unsure about your location, contact us before ordering.

What are your shipping options and costs?

We offer two reliable shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
• Free Shipping: Free on orders over $50 via EMS, delivered in 15-25 days after dispatch.

Order processing takes 1-2 business days before dispatch. During peak times, it may take slightly longer.

How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with tracking information. Use this to follow your package’s journey right to your doorstep.

What if my delivery is delayed?

Delays can occur due to customs, weather, or carrier issues. If your order is significantly overdue, check the tracking details or contact us for support.

Returns and Exchanges

What is your return policy?

We want you to be completely satisfied! You can return items within 15 days of receipt. Items must be in original condition with tags attached. Visit our Returns Policy page for detailed instructions on initiating a return.

Are there any items that cannot be returned?

For hygiene reasons, certain intimate items like lingerie may not be returnable unless defective. Please check the product description or contact us for specifics.

How long do refunds take?

Once we receive your return, refunds are processed within 5-10 business days and will be credited to your original payment method.

Customer Service

How can I contact you for help?

We’re here to assist you! Email us at [email protected] for any questions about products, orders, shipping, or returns. We aim to respond within 24-48 hours.

Do you have a physical store?

Our primary operations are online, but you can reach us at our company address: 2540 Norman Street, Los Angeles, US 90063. This helps us keep costs low and pass savings to you.